My Prius

I took in the car today for another key to be coded would cost $500 so not cheap.....sure expect the experts to do the job....when they rang for us to pick up the car..... Neither key worked ..the mechanic came and pushed a few buttons and told me that is all he could do..... Which was not function I had before called smart entry where you don't need to use the key to get in or start the car....you just have to have the key in the proximity of the car.... Here he was telling me that I no longer have that access..... Sorry I said but I expect to take the car out of here with the same abilities that it came in with.... Then he tried to tell me that I needed to put the key in.... Well I never have and I want that again....they then offered me one of their cars for the rest of the day... I tell you there are times you just have to stick up for yourself.... They eventually rang and told me that they now have both keys working....there is more to this story as I have a spare key home that only last week they said they couldn't code for us.....so hence the new $500 key....now I am wondering if they didn't do last week's key right and maybe that could have worked if whatever they eventually did today ... Would have worked last week. Oh well to late for that one!!!!